Voluntary changes and cancellation requests
Check your design, engraving, size and delivery details before paying. Orders may be transmitted to our manufacturing partner automatically after payment, so we do not guarantee a change-of-mind cancellation or amendment period. If you need a voluntary change or cancellation, contact customer support immediately with your order number. We may agree to it if the order can still be stopped before the partner commits to custom production. We will confirm whether we can accommodate the request; if we agree to cancel, you receive a full refund.
For this policy, commitment to custom production means the manufacturing partner has accepted a production instruction specific to your approved ring, after the required manufacturing review and final sizing. We retain a record of that acceptance and notify you of the commitment. Merely taking payment, saving the recipe, generating a preview or receiving an order for review is not that commitment. Any agreed amendment to the design, price or delivery date is recorded separately. This voluntary policy does not limit a cancellation or other remedy available under law.
Change of mind after production is committed
Once the manufacturing partner has committed to custom production, we do not offer cancellation, return or exchange solely because you change your mind, dislike a selection you approved, or supplied an incorrect size or engraving. A change may require a separately quoted resize or remake, and may not be possible. Do not send a ring back for a change of mind without arranging it with us.
This restriction applies only to voluntary changes. It does not limit rights for a defect, seller error, non-delivery, a qualifying delay, missing legally required disclosures or any other ground provided by applicable law.
If the design cannot be made
We review manufacturing feasibility after payment. If the agreed ring cannot be made, you may expressly approve a proposed change or receive a full refund, including applicable tax. If no acceptable solution is agreed, we will cancel and refund; we will not hold the payment indefinitely while waiting for you to accept a different design.
Defects, damage and seller mistakes
If your ring arrives damaged, has a manufacturing defect or materially differs from the agreed design, contact us for assessment. Incorrect metal, incorrect agreed size, wrong engraving caused by us and material design deviations are seller mistakes. Reasonable preview differences described in the Terms are not permission to supply a defective or substantially different ring.
We will provide the repair, replacement, refund or other remedy required by applicable law, without charging you to correct our error. Where the law permits a choice of remedy, we will discuss a practical solution with you; we do not require you to accept repeated unsuccessful repairs or store credit instead of a refund you are entitled to. We cover reasonable return and replacement shipping for a substantiated defect or seller error, and whenever the law requires.
A correctly made ring that does not fit
If the ring matches the physical size you selected or finally confirmed but does not fit, this is normally a customer sizing issue. Ask us whether resizing is possible. We will quote any resize or remake and associated shipping before you decide. There is no promise of free resizing or of a design being resizable. If our sizing information was misleading or we failed to follow your agreed size, your rights for seller error remain.
Reporting a problem and returning a ring
Inspect the ring and packaging on receipt and report visible damage or a mismatch promptly. Send your order number, a description and, where reasonably available, clear photographs of the ring and packaging. For a size concern, we may ask for a measurement or inspection using an appropriate ring gauge. Keep relevant packaging if available. Do not send full payment-card details or identity documents by email.
These requests help us investigate; they do not impose a short forfeiture deadline, make an unboxing video or original packaging a condition of a legal remedy, or exclude a hidden defect discovered later. We may reasonably need to inspect the ring before deciding a disputed defect claim, subject to statutory deadlines.
Ask us for the correct return address and shipping instructions, pack the ring securely and keep proof of posting. Do not send it to a manufacturing partner or an unconfirmed address. A return authorization is an administrative aid and is not a condition of a cancellation or remedy available under law. Do not arrange chargeable repairs on our behalf without agreement, except where applicable law permits recovery of those costs.
How refunds are paid
A full refund includes the amount paid for the cancelled order and its applicable tax. We do not deduct payment processing, administration or restocking fees from a full refund under this policy. Refunds are made through the original payment method where possible. We submit them promptly and within applicable legal deadlines, and provide confirmation; bank posting time can be additional. If a refund fails, contact us so we can resolve it.
You retain any right to contact your payment provider or dispute a charge. There is no requirement to waive a dispute or negative review to obtain an eligible refund. Tell us if a dispute is already open so refunds can be coordinated through the proper process and the same payment is not refunded twice.